Order process & confirmation

All orders are processed within two business days at POC´s warehouse in NL in Europe and in SLC in the United States. Shipping takes between 2 and 9 working days depending on where in the world you are located. We operate Monday to Friday and not on public holidays. A preliminary confirmation will be sent to you by email when your order is placed. Once your package is shipped we will send you an email with final confirmation and instructions on how to track and collect it.

Collecting International Orders

We deliver within EU and to North America (USA and Canada).

EU orders are shipped with UPS. North American orders are shipped with Ground shipping only. POC can not offer express delivery. Please note that the goods cannot be left to you without a signature and that the couriers usually operate between 08.00-17.00 (8am-5pm) business days.

Shipping costs will be added to your order and displayed at checkout.

 

Destination (Europe) Service Estimated Delivery
Belgium, Germany, Netherlands UPS Standard 1-2 working days
Austria, Denmark, France, Luxembourg, Malta, Slovakia, United Kingdom UPS Standard 2-3 working days
Croatia, Cyprus, Czech Republic, Hungary, Italy, Lithuania, Portugal, Poland, Romania, Slovenia, Spain UPS Standard 3-4 working days
Finland, Latvia, Sweden UPS Standard 4-5 working days
Bulgaria, Estonia, Greece UPS Standard 5-6 working days

 

POC delivers to the following countries within EU.

Austria, Belgium,  Bulgaria, Cyprus, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania Slovakia, Slovenia, Spain, Sweden, United Kingdom

 

Destination (North America) Service Estimated Delivery Time
UT, NV, ID, WY FedEx Ground 1-3 working days
WA, OR, CA, AZ, NM, CO, MT, ND, SD, NE FedEx Ground 2-3 working days
KS, OK, TX, LA, MS, AR, MO, IA, IL, WI, ME, OH, KY, TN, IN, AL FedEx Ground 3-4 working days
FL, GA, SC, NC, VA, WV, PA, OH, NY, NH, VT, ME, DC, DE, RI, NJ, CT, MD, MA, HI FedEx Ground 4-5 working days
AK FedEx Ground 7+ working days
Canada FedEx International Priority 2-3 working days
Puerto Rico USPS Priority Mail 7+ working days

*please note that US and CAN orders placed before noon MST will ship same day, orders placed after noon MST will ship next day

POC's North American offices and warehouse will be closed from 12:00 MST on Wednesday, November 22nd until 8:00 on Monday November 26th in observance of American Thanksgiving. Please note all orders placed after 12:00 MST on Wednesday, November 22nd will likely experience 1-2 day delay in processing and will ship out as soon as possible.


Returns & Exchanges
During 30 days following the delivery of your order, you may request the exchange or refund of items. The order must be returned to us in perfect condition in original packaging and accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. POC cannot accept returns where labels have been removed. 
Shipping charges on returned merchandise are at the customer's expense. POC will not charge additional shipping on exchanges.

 

Returns & Refunds North America

POC will take back any product purchased within 14 days from our website. To get your return started, please call Customer Service at 801-365-5550 to obtain a Return Authorization (RA) number. We also ask that all items be returned in perfect condition with original packaging and tags still attached. Shipping charges on returned merchandise are at the customer’s expense. Once the product has been received back to us, please allow 2 weeks for the refund to credit back to your bank account.

 

Return orders in Europe
Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Please contact shop@pocsports.com for how to proceed with your return. Remember to state your order number, also clarify which items you are sending back. Enclose the form with your returning items. All exchanges are subject to availability. Items bought at the POC webshop cannot be exchanged or refunded at our stores.